Updates/Bookings

Truer diary capacity, staff hours inside opening hours, and a sweep of fixes across every account type

The diary now offers exactly as many parallel bookings as people actually working at that moment, staff hours can no longer widen your opening hours, staff hear when their appointments are cancelled or moved, and a long list of smaller fixes for owners, staff, customers and shops.

We read every part of SENTIREV end to end and fixed what we found.

Bookings and the diary

  • Automatic capacity now counts the people actually working at that time — someone on mornings only, or on holiday, no longer holds a slot open in the afternoon. This applies to the booking page, walk-ins, moves and extending a visit.
  • A staff member's own hours now sit inside the branch's opening hours instead of replacing them.
  • Staff get a notification when one of their appointments is cancelled or moved, not just the owner.
  • Approved time off now covers every branch the person works at.
  • Removing a team member warns you how many upcoming bookings they still have, and tells you again afterwards so they get reassigned.
  • Owners and staff adding a walk-in at a location that works several ways (at the premises, travelling, online) now say where the visit happens, just like customers do.
  • The staff schedule's Mine / Past split is right during British Summer Time.

AI and the website

  • The website chat assistant sends card-on-file and pay-in-full bookings to the booking page, so protection is never skipped.
  • The booking widget hides Book Now for shop-only and AI-only accounts and shows every way a location works.
  • Costs & profit is reachable for every account type: on Your numbers, on Analytics even before Operations AI, and on the phone AI hub.
  • Follow-up drafts after a customer's own cancellation work again.

Accounts

  • Staff logins the owner creates must set their own password at first sign-in.
  • Upgrading an AI-only account to bookings keeps its services, team and hours.
  • A rejected application can be submitted again with the corrections asked for.
  • Deleting your account now clears the last few per-account records too.
  • Shop-only profiles link straight to the shop.

Phone app

  • Staff no longer land in the owner's tabs from team chat, notices or account history, and can manage two-step sign-in from their schedule screen.
  • Tools-only owners keep Branches and the Features switches.

We also fixed a handful of copy mistakes and raised the request limit so busy dashboards never see a "too many requests" message.

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