Terms of Service

SENTIREV is a booking platform that connects customers with service businesses and gives businesses tools to run their diary, including AI-powered features. By creating an account or making a booking you agree to these terms. If you use SENTIREV on behalf of a business, you agree on its behalf.

When a customer books through SENTIREV, the contract for the service (the haircut, treatment, appointment) is between the customer and the business — not with us. Businesses set their own services, prices, deposit policies and cancellation rules. SENTIREV charges businesses no commission on bookings.

Keep your login details secure; you are responsible for activity on your account. You must provide accurate information and be at least 16. We may suspend accounts that breach these terms, abuse the platform, or create security risks.

AI feature bundles are billed monthly through Stripe — most bundles per branch, Website AI as one flat price for the whole business. You can cancel any time from your dashboard; access continues to the end of the paid period. Prices may change with at least 30 days' notice. Multi-bundle discounts apply automatically.

Where a business enables deposits, the deposit is charged through Stripe and paid to the business's own connected Stripe account. The business is the merchant of record for deposits; refunds of deposits are governed by the business's own policy and applicable consumer law.

AI assistants (website chat, email), risk estimates, analytics and similar features are provided to help, not to replace judgement. AI output can be inaccurate. Businesses must review AI-handled communications and remain responsible for what is communicated to their customers. Do not rely on AI output for legal, medical or financial decisions.

No unlawful, fraudulent or abusive use; no attempting to breach security or scrape other users' data; no false bookings or fake reviews; no uploading content you have no right to share. We may remove content or restrict accounts that break this.

We provide the platform with reasonable skill and care, but to the fullest extent permitted by law we are not liable for: the services businesses provide, losses from missed or mistaken bookings, AI inaccuracies, or events outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law (e.g. for fraud). Our total liability to a business in any 12-month period is capped at the subscription fees it paid us in that period; to a customer, at £100.

You can close your account at any time. We may end or suspend access for breach of these terms with notice where practicable. Sections that should survive (liability, disputes) survive termination.

These terms are governed by the law of England and Wales, and disputes go to its courts. If a clause is found unenforceable, the rest stands. We may update these terms; material changes will be notified by email or in-app with at least 14 days' notice. Questions: support@sentirev.com.