Help Centre

Find the business on app.sentirev.com (or their booking link), pick a service, choose a time from the live calendar and confirm. You'll get an email confirmation with one-tap add-to-calendar links, plus a reminder before the visit.

You can book several services as one visit — they're scheduled back-to-back automatically, and some businesses give a discount for it.

Open My Bookings, find the appointment and tap Move to pick a new time, or Cancel. Some businesses set a cancellation window (for example, no online cancelling within 24 hours) — inside it, ring the business instead. If a deposit was taken and the business cancels, it refunds in full.

Businesses can protect themselves against no-shows in three ways: a deposit paid up front, a saved card that's only charged a fee if you don't show, or paying in full when booking. Payment always goes through Stripe's secure checkout — the business never sees your card number, and neither do we.

If a business sells gift cards online, you'll see a Gift cards section on their profile. Pick an amount (£5–£500), optionally add the recipient's email and a message, and pay by card. The code is emailed to them — or to you if you leave their email blank.

To spend one, show the code in store; the business redeems it against your bill. Check any card's balance from Account → Check a gift card.

Where a business runs a stamp card, every completed visit earns a stamp automatically — no paper card to lose. A full card earns the reward shown on your card; the business redeems it for you in store. See yours under Account → Your loyalty cards.

After a visit is completed you can review it from My Bookings — a star rating, a few words, and up to three photos of the result. Every review on SENTIREV comes from a real completed appointment, which is why the "Verified visit" badge means something.

On the explore page, switch from List to Map to see every result pinned on a map. Tap a pin for the business's rating and address, then "View & book".

Apply from List your business — takes a few minutes. Our team reviews applications within 24–48 hours (it keeps fake listings out). Once approved you get starter opening hours and a service menu matched to your industry, so you can take a booking on day one. A quick welcome tour walks you round the dashboard the first time you open it.

Your shareable link lives in Settings → Your link (it looks like app.sentirev.com/b/your-name). Put it in your Instagram bio, Google profile and WhatsApp replies. You're also listed in SENTIREV search and on the explore map automatically — your pin is placed from your branch postcode.

From Bookings, add a walk-in with just a name and phone number — no customer account needed. Walk-ins never trigger deposits, can be put on repeat loops (a standing appointment every N weeks), and names autofill from your client book.

Bring clients over from your old system: Clients → Import CSV. Columns like name, first/last name, phone, mobile, email and notes are recognised automatically, and duplicates (same phone or email) are skipped. Clients you import autofill walk-in bookings; they're your private list and never become accounts by themselves.

Add staff on the Team page and create logins for them. Each person gets their own schedule (and a push notification when a booking lands on their column), a "My day" earnings summary, and only the permissions you grant — adding their own walk-ins, editing their hours, running repeat bookings and more. Independent workers (chair renters) get their own separated tools.

Every booking gets an email + app reminder at the time you choose (Settings → Booking rules, 2–72 hours before). Switch on Text-message reminders there too and the same reminder goes by SMS — including to walk-in clients, who have no app or email. Fewer no-shows, nothing to remember.

Connect Stripe once, then choose how protection works: deposits up front, a saved card charged a fee only on a no-show, or full payment at booking. You can apply it to everyone or only high-risk bookings, and unpaid protected bookings can auto-cancel after a reminder. Money goes straight to your Stripe account — SENTIREV takes 0% commission.

Out: from Bookings → Sync to calendar, copy your live feed link into Google/Apple/Outlook once — bookings then keep themselves up to date there.

In: in the same place, connect your personal calendar's secret ICS link and its busy events block SENTIREV bookings automatically (checked every 15 minutes) — a dentist appointment in your Google Calendar means nobody can book that slot. Events marked "free" don't block.

All three live in Loyalty & Gift Cards. Issue gift cards in store, or switch on online sales so customers buy them from your profile (£5–£500, code emailed automatically). Prepaid session packages and monthly memberships sell online the same way. Redeem gift cards at checkout by entering the code and amount.

Add up to 12 photos of your work and your space in Settings → Photo gallery — profiles with photos get noticeably more bookings. Customers can also attach photos to reviews. Staff portfolio photos are approved by our team before appearing.

Turn on 2FA in Settings — an authenticator app or email codes. Business accounts get 2FA automatically as part of approval. Backup codes cover a lost phone.

Download everything we hold about you, or delete your account entirely, from your account's Privacy & data section. The details live in our Privacy Policy.

Open Help & Support in your account (web or app) and send us a ticket — replies land there, by email and by push notification. You can also email support@sentirev.com.